Getting started
Check your setup before the doors open
Make sure sales, guest-list and door teams are ready for the same event.
Check the sales setup
Check that the correct event is published and the Sales Mode summary matches what you want visitors to see. Review ticket sales windows, remaining stock and scanning times. If the box office uses a different price, check its door ticket in POS separately.
Prepare the guest list
If you imported a file, review created and skipped records. Tell the door team which guests need a name-based check because they have no email. For a seated event, check guest seat assignments and areas closed for sale.
Run the final check with the door team
Give the operator the scanner address and current PIN. Check that they open the correct event, allow camera access and select the right ticket types. Agree who handles used or invalid tickets before entry starts. Remember that scanning a test ticket may create an actual check-in record.