Account and team
Why can’t I see a screen or event?
Check your selected account, role and event assignments.
In this guide
Check the organizer account
Check the organizer selected in the account menu. If you work with several accounts, use Switch Account to choose the correct one. The event list and team access depend on this selection.
Have your permissions checked
Tickets, guests, financial information and reports use separate permissions. Ask your administrator to check your role and describe the action you need, for example: “I need to add people to this event’s guest list.” Knowing a page’s address does not grant access.
Check event and list assignments
PR members work with assigned events, lists or ticket types. If an assigned list has been deleted, your administrator may need to assign another one. Some screens also depend on event status: the final report is not shown before the event ends.