Orders and reports
Read sales and entry reports
Find event reports and compare figures within the right scope.
Choose the scope first
For a single event, use its sales and report screens. For an account-wide view, open Analytics > Sales from the main menu. Check the selected event and any date filters before sharing a report.
Tickets sold and check-ins are different
Sales and entry reports answer different questions. Sales reports cover ticket transactions; entry reports cover recorded door admissions. Guest invitations and ticket holders who have not arrived mean the totals need not match. When investigating a difference, first check that you are comparing the same event and ticket scope.
If a report is missing
Report access depends on team permissions. The Final Report also requires the event to have ended and the account to have the appropriate access. If a colleague can see a report that you cannot, ask your organizer administrator to check your role.