Orders and reports
Find an order’s tickets and status
Check buyer, order and ticket details within the correct event.
Open the correct event
First confirm which event the customer’s purchase belongs to. Open that event’s Orders screen. Compare the order number, buyer, date, ticket and status together. A name alone may match several records, so use the order details to identify the right one.
Check both order and ticket details
Use View Details or Ticket Info on the relevant row. Order details describe the purchase; ticket details show the tickets attached to it. For an issue at the door, also check the individual ticket and its scan result.
If a refund is needed
Refund is available only with the appropriate permission. Check the selected order, tickets, amount and scope before confirming. The record alone does not establish when the money will appear in the customer’s account; contact the BUGECE team for payment-status questions.