At the door
Scan QR tickets at the door
Start the scanner, understand results and check unreadable codes.
Open the scanner
Open Ticket Scanning for the event in the panel. Select ticket types or keep All types, then choose Start Scanning. A door operator who has been given a PIN can use the separate Door Entry screen, enter the six-digit PIN and select the event.
Read the result after each scan
Point the camera at the ticket’s QR code. Green indicates valid entry, yellow indicates a previously used ticket and red indicates an invalid result. Read the on-screen message as well as the color. If a ticket has already been used, check any re-entry entitlement with the event supervisor.
If the QR code will not scan
Check camera permission and the selected camera. If lighting is poor, enable the flash when supported by the device. Increasing the ticket screen’s brightness may help. You can also use Enter Code Manually, type the ticket code and choose Check. Use Exit when your shift is over.